A while ago I got a pair to Tour Patriot skates and loved them. So when it was time for new skates I bought the E2's. The first time I laced them up the top eyelet ripped up and out of the skate. Tour was nice enough to warrenty the skates and send me new ones. I was told a week for the whole process of shipping the skates to them and them sending me new ones. So today, a MONTH AND HALF later I got my new skates. The geniuses at Tour put the chassis from the ones I bought onto a new boot. They put them on too far towards the back of the skate so the 2nd wheel isnt in the cavity to allow the bigger wheels up front for the flat chassis which they are so proud of. Well that second wheel is up against the boot and doesnt spin. So I give the nice people at Tour another call and they said "we already warrentied the skates, theres nothing we can do." Nothing can they do for their screw up?????? So now I have to take the skates and get the chassis moved to the proper place which will cost me another $50. Well the next pair of skates I buy will be Missions.