Poor Management by Hyper

[Maskman]

The following is a chain of email between myself as a representative of the Upenn Roller Hockey club and Hyper Hockey. The only thing that has been removed are the email addresses. Notice the Dates on the emails!! The short of the story is that we were promised a discounted rate by hyper and after we had completed the order they completely dropped off the face of the earth. Thankfully I did not give them any credit information but after the way I was treated I warm others to be wary of any promises by the company.

November 23, 2005

Hi, My name is Jason Kalish and I am currently the representative for
the University of Pennsylvania Roller Hockey team. Many of the
players on my team are currently looking for new wheels. Being
college students we are very cost conscious. At the same point we are
a very competitive team and we feel that buying second rate wheels
would hurt the performance of our team. We were curious at the
possibility of purchasing wheels from Hyper in bulk in an effort to
cut down costs. We would be willing to accept cosmetic seconds or non
current models. In return we would have no problem displaying your
company as a team sponsor on our website.

Thanks for your time. You can learn more about our club from our
website: http://dolphin.upenn.edu/~rhockey/


November 28, 2005
Hi Jason,
thanks for the e-mail...I checked out your website, looks good, and I think college roller hockey is important for the growth of the sport.
I would be prepared to offer your team a pro-form sponsorship, I am attaching the appropriate forms one of which shows the prices that you can purchase product for and how much of a discount it is...Let me know when you would like to place an order.
Good luck and talk to you soon,
Benny Frank.

December 4, 2005

Ben,

Thank you so much for the sponsorship opportunity. I have spoken with
my players and they are very eager to order from your company. Once
all the paperwork is taken care of I will probably be able to place an
order on Thursday or Friday of the upcoming week.



I think this relationship is a great opportunity for both the Upenn
Roller Hockey Club and Hyper Hockey. I have spoken to our webmaster
and we will place a link to your website on our club page immediately.
If there is anything else we can do to further the goals of your
company please let us know.

Thanks Again,
Jason Kalish

December 8, 2005
Great...thanks Jason....I look forward to working with you guys.

Benny.

December 12, 2005
Ben,

Here is our order. There is a good chance we will be ordering team
pants in the near future. Please contact me tomorrow about payment
and shipping information. My phone number is XXX-XXX-XXXX. The best
time to reach me is anytime between Noon and 5pm.

December 15, 2005

Great, thanks Jason,
all I need for the payment information is a credit card number and type, expirary date, name, 3 digit security code on back, and a billing address.
And shipping address if different from the billing address.

December 15, 2005

Ben,

I would prefer if I could get an official invoice from hyper to verify
all the order information before I send out my credit card info.

Thanks,

Jason Kalish


December 28, 2005

Ben,

I havn't heard from you in quite some time regarding the wheel order.
Please let me know what the situation is. Feel free to give me a
call, XXX-XXX-XXXX. We are more then ready to place an order, but we
need an official invoice for club records.

Thanks again,

~Jason Kalish

Jan 11, 2006

Ben,

I am still looking for an invoice for our wheel order. I am holding
quite a substantial amount of money on behalf of my team and my
players are in desperate need of new wheels for the remainder of the
season. If you could please contact me ASAP regarding our situation I
would appreciate it.

Thanks,

Jason Kalish

Jan 26, 2005

Ben,

I have not heard from you in over a month regarding our wheel order.
As a team we are very frustrated with this situation. If I do not
hear back from you by Monday I will have no choice but to consider our
deal void and refund the money to my players. Even if the sponsorship
is no longer possible I would still appreciate some type of response.

~Jason Kalish

[bling45]

I know there has been some big time tournys like NARCH winters right around the last cpl of emails and then there was 2 Big hockey shows one in Boston one in Vegas right around those times too...Benny was probubly at least a few of those...But still thats beat as hell...HYPER sucks anyway...WAY over priced...If I were you I would contact Mike at rinkrathockey.com Those guys will take care of you for sure....Give them a shout

[ChiMagic19]

I wouldn't consider buying wheels or anything from Hyper considering all of the new wheels out there. If you play for PENN and belong to the ECRHA, I believe they have a deal with Revision who makes an excellent wheel I have been told. I know they are 10 bucks to everyone else but not sure how cheap they are to you guys. Also, try contacting epuck.com or inlinewarehouse.com as I am sure they will negotiate with you on team sales. Both of those sites have a great selection of wheels.

[bling45]

Magic hit it on the head...I forgot about the Revisions but those are AWSOME wheels a little pricy but you get the bang for your buck with them...And he was right about Epuck...Id try them before inlinewarehouse...Epuck has better customer service and if they can they will hook ya up.

[Rebecca]

And yes, Revision IS the official wheel sponsor of the ECRHA. Kalish - send your team to Revision!

Rebecca

http://www.collegerollerhockey.net/bb/files/avatar_stallion.gif

[Maskman]

At the time I was looking at this offer I was unsure whether the Revision offer was extended to us because we are no longer in ECRHA.

I have heard nothing but great things about Revision's service and their product. If the offer applies to us we would be very interested.

[RVRules]

Jason...
Sorry about the Hyper circumstances.

I know we talked early in the season when the ECRHA program was just getting started.

I will be in touch with you shortly.

Nanette Houser

[Berry_Bramble]

My teams have been sponsored by Hyper for about 7 years now and they have always been great to us. The times of your emails I know that Shayne and Ben where running around between shows, winters etc. You should have picked up a phone and called Hyper. You should give them a 2nd chance because they are very good to people. Also the invoice doesn't come from Ben, you have to call Jessica to get it. [email protected]



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